Workshops, seminars, webinars, and keynotes are designed to be experiential, highly interactive, and engaging, reflecting client expectations and outcomes. Training sessions can be arranged as half-day, full-day, or multiple-day. Course objectives can be tailored according to client learning requirements.

For additional information (including detailed topic outlines and learning objectives, pricing, and references), please contact Mario at Creative Solution. Ph. 323-222-4065 Email: mtgg@thecs.com

"Loved the enthusiasm in the presentation and how expertly the information was shared."
Mary Miller, Greater Nebraska Healthcare System, Grand Island Nebraska

 

ADVANCED COMMUNICATION SKILLS
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

In this workshop, students will review the basics and then learn about more complex communication styles and techniques. Students will learn how to communicate with peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students will identify an organization’s culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.

ACHIEVING RESULTS WITHOUT AUTHORITY
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

Do you have lots of responsibility but little real authority? What an individual is able to accomplish at work is directly related to his/her ability to build strong relationships, win cooperation, and exert influence on others up and down the organization. Succeeding in this demanding environment requires skills an individual does not learn in school. This workshop will provide individuals with the critical communication tools needed to develop collaborative relationships and build influence.

ASSERTIVENESS SKILLS
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

Learn to speak honestly and directly, make decisions easily and influence people. Create a turning point in your life by learning to recognize the difference between assertive and aggressive behaviors, communicate more effectively and listen for others' motivations. As you learn to spot the barriers to effective communication, you effectively handle criticism, deal with workplace anxieties and build self-confidence.

BASIC & ADVANCED TELEPHONE SKILLS
(Classroom: One-half day; up to twenty-five participants - Live Webinar: 1.5 – 2 hours; up to twenty-five participants)

This workshop will teach successful techniques geared to improving phone skills and act as a refresher for the essential phone skills that employees sometimes forget. DVDs from the Telephone Doctor and interactive exercises will help the participants actively apply these skills back at their desks. This course is designed and recommended for all employees who interact with internal and external customers over the telephone.

BRIDGING THE GENERATION GAP IN THE WORKPLACE
(Classroom: One-half day; up to twenty-five participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

There are unique and distinct differences associated with each of the generations in our current workforce: Traditionalists, Baby Boomers, Generation X, Generation Z, and Millennials. Understanding the generational differences can improve leadership effectiveness and decrease organizational conflict. Older supervisors are often supervising next generation employees and vice versa. This course discusses why the differences exist and suggests communication and behavioral strategies to more effectively connect and work with multi-generations.

COMMUNICATION SKILLS FOR SUCCESS (AKA COMMUNICATING WITH STYLE)
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

It has been said that 80% of all problems in the workplace are caused by poor communication skills! Take control of your relationships at work and at home by learning the most effective techniques to improve your communication and listening skills. This one-day, interactive seminar will cover such topics as how to “flex” your style to work better with others, barriers to effective communication, how to overcome them, and much more.

CONDUCTING EFFECTIVE MEETINGS
(Classroom: One-half day; up to twenty-five participants Live Webinar: 1.5 – 2 hours; up to twenty-five participants)

This highly interactive half-day workshop will provide instruction about planning, participating in, and concluding successful meetings. Workshop participants will learn how to establish the purpose and agenda of a meeting, facilitate participants' progress toward the meeting goals, improve their leadership abilities, and facilitate situation analysis, brainstorming, and decision making among meeting participants. Workshop activities also cover building a positive climate during a meeting and following best practices of verbal and nonverbal communication, including managing conflict.

CONFLICT MANAGEMENT AND RESOLUTION
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

Conflicts are inevitable. They can have a devastating impact on morale and productivity in any office or home. Dealing with conflict effectively is a skill anyone can use if they know what to do. Understanding the issues can lead to unity and can change your organization into a healthy, positive environment.

CUSTOMER SERVICE EXCELLENCE!
(Classroom: One-half day; up to twenty-five participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

This workshop will emphasize understanding the importance of effective communication, identifying the importance of interpersonal communication, developing great customer service skills, providing quality customer service, and solving customer service problems.

ENGAGING IN CONSTRUCTIVE CONVERSATIONS
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

All of us must engage in conversations that can be stressful and challenging at one time or another. Handling them well is essential. Learn techniques for handling such conversations with skill and confidence. These techniques can be applied in multiple settings, but the emphasis will be on performance and other workplace conversations. Each participant will receive a paperback copy of the book Crucial Conversations in class along with a student workbook. Instruction will be highly interactive, engaging, and with experiential small group learning activities.

HOW TO PRESENT TRAINING WITH IMPACT! (AKA TRAIN-THE-TRAINER)
(Classroom: Two-days; up to twenty-five participants – Live Webinar: 6 – 12 hours; up to twenty-five participants)

If your job requires you to present training programs, this two-day workshop will improve your delivery of the content and build your rapport and confidence with your learners. Whether you are a personnel officer, training department manager, trainer, coordinator, or specialist, you too can feel comfortable and "in charge" while successfully communicating your training message.

IMPROVING YOUR PRESENTATION SKILLS
(Classroom: Two-days; up to twenty-five participants – Live Webinar: 6 – 12 hours; up to twenty-five participants)

Your effectiveness as a professional often depends on how well you orally present your results and findings. In a stress-free workshop environment, you will prepare and practice several presentations. With the use of videotape, you will receive individualized coaching on the organization and delivery of your presentations.

LEVERAGING WORKPLACE DIVERSITY
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

No one should make assumptions or generalizations about others. In this session, you will cover the real issues regarding workforce diversity, including how behaviors impact people differently as a result of gender and cultural or ethnic background. Learn the benefits gained from accepting diversity.

POSITIVE APPROACHES TO DEALING WITH DIFFICULT PEOPLE
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

“Difficult” people, whether they are co-workers, employees or supervisors, can bring you down and have an impact on your job or office performance. Gain control over situations quickly by taking this practical course that will help you find positive approaches and outcomes.

SPEAKING WITH CONFIDENCE AND CLARITY
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

This seminar will teach you innovative tips, techniques, and strategies that empower you to stand up and speak with confidence and skill. No matter how much you doubt your own speaking abilities, you will amaze yourself with tips and techniques that will help you make effective presentations in any situation, from one-on-one discussions to speaking before large groups! If you know how to talk, you can learn how to present and speak with power and confidence!

TEAM DEVELOPMENT (aka SUCCESSFUL TEAM BUILDING)
(Classroom: One-half day; up to twenty-five participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

This workshop helps employees work as a team to overcome such problems as conflict, competition, and resistance to change. This one-day workshop is designed to teach managers and employees key team-building techniques, including the characteristics of a successful team, the natural cycle of a team, establishing goals and roles, creating synergy at work, and communicating effectively and appropriately. This workshop will include highly interactive group and team building simulations and exercises.

UNDERSTANDING AND APPLYING EMOTIONAL INTELLIGENCE
(Classroom: One-day; up to thirty participants - Live Webinar: 1.5 – 3 hours; up to twenty-five participants)

Understanding Emotional Intelligence can help employees to better understand the role of emotions and how they impact qualities like self-control, motivation, persistence, and the ability to work cooperatively with fellow employees. Training will focus on skill-building, and a self-assessment is included to measure tendencies and abilities within the four main areas of your Emotional Quotient: Emotional Awareness, Emotional Self-Control, Social Awareness, and Social Interaction Skills.

“Mr. Washington’s (the instructor) professional, humorous, and pleasant approach (to Time Management) was greatly appreciated.”

Martha Gallegos, Training Committee, LA County Dept. of Public Works

DEVELOPING A WINNING RESUME
(Classroom: One-half day; up to twenty-five participants - Online: 1.5 – 3 hours; up to twenty-five participants)

Your resume is a key marketing tool in the job search process and is usually the document that creates the first impression. In this half-day workshop, participants will learn how to write a resume that captures their competencies, experiences, and accomplishments. Your resume markets your capabilities and gains you access to a job interview. As employment opportunities become more competitive, you need to have a marketing tool that gets you the job you want. A well-prepared resume is that tool and the objective of this workshop.

EFFECTIVE BUSINESS WRITING
(Classroom: One-day; up to thirty participants - Online: 1.5 – 3 hours; up to twenty-five participants)

Learn practical techniques for adding power to written reports, executive summaries and memos. This course teaches you how to select the best style to fit your topic, purpose and audience; analyze the reader before putting pen to paper, and tailor your documents to strengthen your message and get results.

E-MAIL WRITING & ETIQUETTE
(Classroom: One-half day; up to twenty-five participants - Online: 1.5 – 3 hours; up to twenty-five participants)

Communicating through e-mail effectively is necessary in all aspects of business. Learn the various aspects of e-mail, decide when to write e-mail, and improve your e-mail writing skills. This workshop will also emphasize how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail.

GRAMMAR AND WRITING FOR PROFESSIONALS
(Classroom: Two-days; up to twenty-five participants – Online: 6 – 12 hours; up to twenty-five participants)

If you are frustrated when you write, take this course to quickly refresh your understanding of the fundamental rules of English grammar. You will improve the accuracy and clarity of your basic writing to get your point across quickly and easily. Students will have lots of exercises to practice what they learn.

GREAT GRAMMAR AND PERFECT PROOFREADING
(Classroom: One-day; up to thirty participants - Online: 1.5 – 3 hours; up to twenty-five participants)

Course Description Get a firm grip on grammar rules, learn to proofread with perfection, and enjoy yourself in the process. This course is fast moving and engaging, so participants will remain interested. At the end of the day there will be a comprehensive grammar review. This course is recommended for managers, secretaries, and for others who have never received instruction on their core grammar skills or need to brush up.

POWERFUL PROOFREADING SKILLS
(Classroom: One-half day; up to twenty-five participants - Online: 1.5 – 3 hours; up to twenty-five participants)

Accuracy in today's office documents - memo, letters, reports, and proposals - is critical because it reflects an organization's commitment to quality. In this half-day workshop, participants will complete exercises and engage in group and individual activities designed to strengthen one's proofreading ability in such troublesome areas as grammar, punctuation, spelling and usage, capitalization, and numbers.

REPORT WRITING
(Classroom: One-day; up to thirty participants - Online: 1.5 – 3 hours; up to twenty-five participants)

Get beyond writer’s block and learn to write reports that hold your readers’ interest and generate positive results. Learn to choose the right style and tone, organize content, pinpoint the needs of your audience, incorporate research, limit your scope and context, and discover other methods for writing logical, user-friendly reports.

TECHNICAL WRITING FOR SCIENTISTS AND ENGINEERS
(Classroom: Two-days; up to twenty-five participants – Online: 6 – 12 hours; up to twenty-five participants)

Engineers, scientists and others are often required to write reports, summaries, manuals, guides, and other work related documents.  While these individuals certainly have had some sort of English or writing instruction, it is less likely that they have had any instruction in the special requirements of technical writing.